Project REV IT UP: Town Of Newmarket Administrative & Service Delivery Review

Funded by the Ministry of Municipal Affairs and Housing’s Audit and Accountability Fund, the Town of Newmarket retained StrategyCorp to conduct an adminstrative and service delivery review. Outlined below is the scope of the project.

82 one-on-one interviews, focus groups and workshops with Town staff to identify opportunities and develop initiatives.

Over 150 different improvement opportunities from across the organization that can be implemented over time.

Of which, over 80 different improvement opportunities submitted directly by staff through the Town’s intranet site.

This led to the development of 18 initiatives that account for: $1.9M - $2.6M in cost savings (dark green dollars). These savings would take seven years to realize. 13 high priority initiatives that will lead to cost avoidance and increased productivity. The exact impact of these initiatives will be determined in implementation. $300,000 - $350,000 in net new revenues. These revenues would take three years to realize.

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